Terms & POLICIES

BOOKINGS

APPOINTMENTS & SCHEDULING

All appointments must be scheduled at least 24 hours in advance through our booking form, email, or by phone. Bookings are considered confirmed once the client receives booking confirmation via email or text message. Same-day appointments can sometimes be accommodated and we encourage you to reach out to check availability.

Please note that clients are responsible for informing the homeowners of our arrival and departure.

RESCHEDULING & CANCELLATIONS

We understand that schedules can change in real estate. You may cancel or reschedule up to 24 hours before the scheduled appointment at no charge. Cancellation or rescheduling must be communicated to us via email. Cancellations made with less than 24 hours' notice may incur a cancellation fee equal to 50% of the total invoice. No-shows without notification will be billed 100% of the total invoice.

Weather conditions can impact the quality and safety of real estate media services, particularly for exterior photography and drone operations.

If we must cancel or reschedule due to unsafe operating conditions—such as severe storms, high winds, heavy precipitation, or poor visibility—we will work with you to find the next available time slot at no penalty.

If you (the client) wish to cancel or reschedule due to overcast skies, grey weather, or general preference for sun, our standard notice policy applies, as these conditions do not compromise the safety of our equipment or personnel and media can still be captured.

PROPERTY CONDITION

We require the property to be fully prepared prior to our arrival. Please have all cars off the driveway and parked away from the property, all lights on, blinds/curtains open, toilet seats down, garbage containers hidden and personal belongings put away. Please be advised that we are not able to move personal items belonging to homeowners and that all staging should be completed, ready for media capture. We also request that the homeowners vacate the property during the shoot, if possible. This ensures we can be as efficient as possible in completing the requested services.

If the property is not media-ready upon arrival, we reserve the right to cancel or reschedule the shoot at our discretion.

DELIVERY AND EDITING

DELIVERY TIMELINE

Final media products will be delivered within 48 hours of the completion of the on-site shoot, through a download link we provide to you.

Clients requesting delivery in less than 24 hours will be subject to a $150 rush fee. Rush delivery is not guaranteed and will only be offered based on scheduling availability and our ability to accommodate the required editing time.

EDITING & REVISIONS

If you have a specific music request for your video, it must be communicated before editing begins, which is typically the day after the shoot. Any requested music must be royalty-free and licensed.

One set of minor revisions is included at no charge (including text corrections, small scene changes, colour adjustments etc.). Major revisions (including comprehensive re-staging edits, notable stylistic or music changes, or updates caused by property modifications completed after media capture) may incur additional charges.

Please submit all revision requests via email. Standard turnaround for revisions is an additional 48 hours to accommodate our scheduled editing workflow.

iGUIDE® FLOOR PLANS & 3D TOURS

We provide iGUIDE® 3D Virtual Tours with professionally measured floor plans, including room dimensions and total square footage. Measurements are captured using LiDAR laser-scanning technology, and formulated through iGUIDE® operating systems.

While we strive for absolute accuracy, measurements, stated areas and dimensions are approximate but are not guaranteed and are provided for marketing and informational purposes only. Discrepancies can arise from building irregularities, custom wall finishes, recent renovations, or standard measurement tolerances.

Innovative Property Media rejects all liability for errors, omissions, or reliance on provided floor plans and measurements. If necessary and deemed appropriate, we encourage interested parties independently verify any dimensions or square footage.

PAYMENT TERMS

PAYMENT
All prices displayed are subject to applicable taxes in British Columbia. Innovative Property Media accepts payment via Interac e-Transfer, cheque and credit card (processed via Square). Credit card payments processed via Square are subject to a 2.8% + $0.60 processing fee. This fee will be included in the total amount shown on the Square payment link provided. Payment options and instructions are clearly outlined in the footer of each invoice.

Full payment is due within 28 days (4 weeks) of the invoice date. Any outstanding balance after this period will be subject to a late fee of 5% per month (or portion thereof) until paid in full.

New clients may be required to pay a 50% deposit prior to the appointment, with the remaining balance due upon delivery of media in order to enable download access.

While we prefer to avoid such measures, invoices unpaid past 60 days may be referred to a collection agency. The client remains responsible for all reasonable collection costs incurred.

REFUND POLICY

All sales are final and refunds are not issued once services have been completed on-site. Refunds are not granted for dissatisfaction caused by weather conditions or property disarray.

COPYRIGHT AND LICENSING

All photos, videos, and other content created remain the intellectual property of Innovative Property Media and are protected under the Canadian Copyright Act (1985). When booking with us, you are granted a limited, non-transferable licence to use the content solely for the marketing of the specific property during the active listing period. These rights are also extended to any agent acting as a co-lister for the property.

Your usage rights include:

  • MLS listings

  • Client-owned website or brokerage site

  • Print materials related to marketing the specific property during the active listing period

  • Client-owned social media channels

Restrictions:

  • Media may not be reused, resold, assigned, shared, given to any other agent, or redistributed for other listings, properties, or commercial purposes.

  • Media may not be shared with third parties (including, but not limited to builders, stagers, designers, homeowners, developers, media outlets) without prior written consent.

  • Any usage beyond the original listing period or for other properties or purposes requires written permission and may be subject to additional licensing fees. For third-party or extended use licensing, please contact us at bookings@innovativepropertymedia.com

If the listing is transferred to another agent who wishes to use the media, they must contact Innovative Property Media directly to obtain the files, a new licence agreement and usage rights.

Any unauthorized use, transfer, or resale of media will be considered a violation of this agreement. Innovative Property Media reserves the right to pursue additional compensation or legal remedies if necessary.

MARKETING AND PORTFOLIO USE

Innovative Property Media reserves the right to utilize any captured media for portfolio display, website features, social media, and marketing collateral. To request that media remain private and excluded from public marketing, clients must submit a written request via email prior to the scheduled shoot.

AGREEMENT

By booking any service and/or downloading delivered media, you acknowledge that you have read, understood, and agreed to these Terms & Policies in full.